Privacy Policy

Privacy Policy – Takoma Tree Experts

Last updated: September 05, 2025

This Privacy Policy explains how Takoma Tree Experts LLC (“Company,” “We,” “Us”) collects, uses, shares, and protects personal information when You use our services, including our website, mobile applications, and SMS communications (“Service”). It also describes Your privacy rights and how You can control Your information.

1. Information We Collect

We collect the following types of information:

Personal Information You Provide: name, email, phone number, mailing address, and any information You provide when signing up for our services, including SMS opt-in.
Usage Information: data collected automatically, such as IP address, browser type, pages visited, time spent on pages, device information, and diagnostic data.
Cookies and Tracking: We use cookies, web beacons, and similar technologies to improve and analyze our Service.

2. How We Use Your Information

We use Your information to:

Provide and maintain our Service.
Communicate with You about Your account, services, and SMS updates You have opted into.
Respond to inquiries and requests.
Conduct business operations, including internal analysis, promotions, and service improvements.
Comply with legal obligations.

3. Mobile and SMS Data

We only send SMS messages to users who have explicitly opted in.
No mobile number, SMS opt-in data, or customer information will ever be shared with third parties or affiliates for marketing or promotional purposes.
SMS communications may include transactional updates, service notifications, or relevant promotions if You have opted in.

4. How We Share Your Information

All other personal information (excluding SMS opt-in and consent data) may be shared only with service providers, affiliates, or business partners as needed to provide the Service or fulfill legal/business obligations.
Your SMS opt-in data and consent will never be shared with any third parties.
We may also share information as required by law or in connection with business transactions such as mergers or acquisitions.

5. How You Can Control Your Data

You can opt out of SMS communications at any time by following the unsubscribe instructions in the message.
You can access, update, or delete your personal information by calling us at 301-681-5800 or by visiting our website at www.takomatree.com and using the Contact Us page to request deletion or opt-out.

6. Data Retention

We retain personal data only as long as necessary to provide the Service, comply with legal obligations, or resolve disputes. Usage data may be retained longer for internal analysis.

7. Data Security

We implement reasonable measures to protect Your information. However, no method of electronic transmission or storage is completely secure.

8. Children’s Privacy

Our Service is not directed to children under 18. We do not knowingly collect data from children under 18.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website and reflected in the “Last updated” date.

10. Contact Us

Website: www.takomatree.com

Phone: 301-681-5800

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.